Refund & Cancellation Policy

Last updated: 11 October 2026

Cancelling before dispatch

You may request cancellation before your order is dispatched. Contact us promptly with your order number so we can check the dispatch status and confirm cancellation. Once a perishable food order has been dispatched, cancellation is not available.

Damage in transit

If your items arrive damaged in transit, report this within 48 hours of delivery with clear photographs of the damaged items, outer packaging and shipping label, together with your order number. Keep the packaging while we review the concern. We will arrange a replacement or refund for eligible damaged items.

Opened food

For food safety reasons, we do not accept returns of opened food. This does not restrict any statutory right relating to an unsafe, defective or incorrectly supplied product. Contact us promptly if something is wrong with your order.

Refund processing

Approved refunds are returned through the original payment method where available. We will confirm processing once the refund has been initiated; the time for the credit to appear depends on Razorpay, your bank or payment provider. Replacement arrangements will be confirmed directly with you.

NEELAVA

Rameshwaram Colony, MR 4 Road, Jabalpur, Madhya Pradesh, 482002

+91 89896 40004 · hello@neelava.com

FSSAI Reg. No. 21426170003835